Max Hospital staff and doctors clearly do not value patients’ time. All they care about is whether you have a source or reference. If you’re planning to visit for any consultation, be prepared to waste 2 to 5 hours for barely 10 minutes with the doctor. The service is pathetic and completely mismanaged.
Even if a patient books an online appointment, arrives at the hospital, completes the payment, and gets the receipt — they are still made to wait unnecessarily. People who come after them, but have references, are taken in first. What happened to first-come, first-served? It’s total chaos.
On top of that, patients who book an appointment in the last time slot are still called in at the very end, even after others who came later but had earlier slots. What’s the point of time-based appointments if they’re not followed at all? It’s just a formality.
To make it worse, some nurses and staff give clear priority to people who come with internal contacts, while genuinely waiting patients are ignored like they don’t exist. It’s completely unfair and unprofessional.
Max Hospital, your system is broken. Your staff lacks basic courtesy. You need to stop running the hospital like a club for VIPs and start respecting every patient equally.