لم يستمع الطبيب إلى طلبي/رغبتي في إجراء عملية جراحية وظل يفعل ما يريد. جاءت نتيجتي سيئة للغاية. باستثناء جزء رفع الثدي الذي تم إجراؤه بشكل جيد للغاية. وبعد كل الألم لم يكن الأمر يستحق الذهاب. بقيت الممرضات على هواتفهن طوال اليوم. وفي بعض الأحيان تُركت لساعات دون مساعدة. اضطررت إلى الترجمة لهم على جوجل لكي يرتدوا القفازات. ومع ذلك لم يستمعوا إليّ قبل أن يضعوا لي المحلول الوريدي أو يتعاملوا مع الدم بدون قفازات. إذا كنت لا تتحدث التركية فالأمر لا يستحق العناء!
رد من IBRAHIM ALKADI
ممثل عن Elixirmed Clinic
٢٠ سبتمبر ٢٠٢٤
Dear Amynah,
We are truly sorry to hear about your disappointment and the experience you had during your time with us. We always strive to ensure that our patients receive the best care possible, and it is disheartening to hear that you felt this was not the case.
Regarding your concerns:
Surgical Outcome: The doctor explained before the surgery that the amount of fat available was not sufficient to achieve your desired results, and pushing beyond safe limits could lead to complications. We prioritize your safety above all else, which is why the doctor made recommendations based on what was best for you. We are, however, pleased that you were satisfied with the breast lift results.
Nursing Care: We understand your concerns regarding communication with the nursing staff. While it’s true that not all nurses may be fluent in English, we make sure that a translator and your doctor are available to address your concerns. That being said, it is unacceptable if proper protocol, such as using gloves, was not followed, and we will be addressing this with our team to ensure that such issues do not occur again.
Translation Support: Our translator was present before and after your surgery, and we are proud to offer this service to ensure that communication is clear. We even made ourselves available when you reached out late at night, because your comfort and understanding are important to us.
Lastly, as a gesture of goodwill, we provided you with 1 unit of blood free of charge during your treatment, as we are committed to ensuring your well-being.
We are always open to further discussion about your experience and would be happy to address any lingering concerns. Please don’t hesitate to reach out to us directly.
Best regards,
VMH Hospitals