Dr. Sutkin robbed my mother of $1,200. My mother went for a consultation, put down a deposit of $1,200, and was going to get plastic surgery done, however she had an emergency. She had to leave the country due to her mother being ill and she passed away while she was there with her. She obviously had unforeseen expenses and no longer has the money for the surgery. We informed Dr. Sutkin's receptionist about this and asked if it was possible to get the deposit refunded and Dr. Sutkin refused to refund the deposit. Admittedly, my mother did sign something stating the refund was non refundable, but I don't understand how someone could be so heartless. Dr. Sutkin most likely makes a good living and my mother's been saving money to do the surgery for a long time and she had an unexpected emergency. $1,200 is probably nothing to him but a lot to my mother. We were never able to speak to him directly. His receptionist did all the talking for him.